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Design
General Inquiries & Quotations
Tooling
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Quality


Design
1. What types of product designs does your company specialize in? HC-Mold started product design for customers needing assistance with designing for manufacturability, design completion, and making modifications to existing designs. We often receive incomplete product drawings or drawings requiring revisions prior to manufacturing the project properly. In order to expedite our clients�� time to market we have broadened our product offering to include description of product design timeline, product design development, and the corresponding product design cost estimate generation. HC-Mold specializes in basic to mid-level design projects for electronic, plastic, and metal products, parts and assemblies. Addtionally, HC-Mold engages in, but is not limited to, aluminum and die casting product design evaluation. In the case complex design work exceeding HC-Mold��s scope becomes necessary, such as FEA, structural analysis, complex Mechanical Engineering, or Electrical Engineering, we will refer clients to our design and engineering partners to ensure they get the technical expertise they require. HC-Mold typically performs product design work ranging from $100 - $9,000 USD in cost. 2. What is a typical product design timeline? Every project design timeline varies depending on its complexity and at what stage HC-Mold becomes involved in the product design evaluation and/or product design development. A typical description of a product design timeline from a basic product idea to finalized 3D approved drawings is listed below: The description of a product design timeline provided above is an approximation for a product of average complexity. Some less complex projects, or projects further along in the overall design process may experience much quicker timelines. Likewise, more complex projects may experience significantly longer timelines. Rapid prototyping is recommended for most clients. Rapid prototyping is used to generate a physical prototype of the design to verify that the design is 100% correct before starting to cut a tool. Once a steel or aluminum tool is made, it is very difficult to make any modifications, and in certain cases it is impossible. Rapid prototyping is an additional cost to the client but is an essential component to the product design evaluation and/or product design development. The client should make clear during the product design evaluation and/or product design development phase whether or not they would like to have a rapid prototype quoted and produced. Once the client signs off on the design and it heads to the tooling phase, HC-Mold is responsible for building to the design, not making sure the design works perfectly. We recommend all our clients review designs to make sure they will work, and get rapid prototypes made to confirm their functionality. 3. What is a typical design cost? An estimate of design cost is difficult to approximate. With some firms design costs can range from $5,000 to well over $1,000,000 USD depending on project/product complexity and the size of the design firm. HC-Mold does not produce such designs. HC-Mold��s typical design costs ranges from $100 to $9,000. The low range of the estimate of design cost could be just a minor modification to an existing design, and the high end could be a comprehensive design from scratch of a retail product with moderate complexity. Most basic to average complexity designs with no drawings provided by the client range from $1,000 to $3,000 USD. Rapid prototyping costs vary greatly depending on the part. These can cost from $500 to $10,000 or more depending on the size and complexity of the part. 4. Can you take my idea and create drawings? Yes. After an initial product design consultation with a client, either by phone or in person, we will have a clearer more refined understanding of the your specific product evaluation and/or product design needs. During this initial discussion period, we will work with you to generate a Scope of Work, which will list your design requirements and ��wish list.�� This Scope of Work will aid us in solidifying our understanding of your project and serve as a guide through the design evaluation and development process. Once this process is concluded your design should be complete within one to two weeks. This design can be used to generate formal quotations from HC-Mold and/or other manufacturers. 5. What software packages do you use? HC-Mold has the ability to read most all design software packages. Our U.S. operations design in Pro-E (Pro Engineer), UG, Solidworks and Autocad . If you are going to send us drawings for either modification or quotation, we prefer they be in the following formats: Pro-E (Pro Engineer) Solidworks Autocad IGS SAT STL 6. Will you compete with design firms bringing you business? Absolutely not, HC-Mold respects our channels and will not compete with design firms whom bring us manufacturing projects. Typically, we do not compete with most design firms, because we do not take on large design projects. Rather, as mentioned, we refer the most complex projects to design firms that refer us projects in return. In addition, we will sign Non Disclosure Agreements (NDA��s) with design firms first (and clients) to ensure their data is kept proprietary. If customers ask HC-Mold to quote them design directly, we will not do so without first consulting with the design firm and obtaining their permission (typically we will just tell the client no).

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General Inquiries & Quotations
1. Where can I get more information about your company? Please see the Home section of our website. Here you will find detailed information Service,Equipment,Products,Quality,Case Studies and our Mission. you can also visit our factory in China, we warmly welcome your coming at any time. you can also contact with us by email for more information that you requested. 2. What are your business hours? Normal business hours for us in offices are Monday to Friday from 8:30am until 5:30pm BeiJingStandard Time.for workers in moldshop are 24hrs, two lines. 3. What is a typical product manufacturing timeline? (Idea to mass production) Every manufacturing project timeline varies depending on complexity and at which stage of the manufacturing processes timeline of the project HC-Mold becomes involved. A typical manufacturing timeline for a product manufactured for us from product idea origination to mass production is listed below: The manufacturing timeline listed above is an approximation for products of average complexity. Projects that are less complicated or further along in the overall process when Cypress becomes involved may experience much quicker timelines. Likewise, more complex projects may experience significantly longer lead times. Clients not requiring certain services such as design and/or tooling may experience shorter lead times as well. 4. How can I inquire about a prospective manufacturing project, product, or idea? Online Ordering is available for standardized products such as connectors. Fiber Cables and Bulk Cable will be available for online ordering soon. For custom projects, products or ideas, generally it will be necessary to speak with one of our sales representatives. That can be done via email: contact@hc-mold.cn; hc.mold@gmail.com Or by calling directly during normal business hours. 5. What is your minimum order or production size? Minimum order sizes vary depending on the type of product being manufactured, where the product is being manufactured, and the unit cost. 6. Is there a form I can fill out to receive a quotation? Because of our diverse product offering, we currently do not have a standard form for quotation. Please send an email to: contact@hc-mold.cn & hc.mold@gmail.com Be sure to include the following information: Company Name (if applicable) Contact Name Phone Number Fax Number Website address (if applicable) Project/Product/Idea Title Drawings (if applicable) Quantities needed for Quotation Once your inquiry is received a sales representative will contact you within one business day. 7. How long does it take to receive a quotation? Quotation lead times can vary greatly depending on the product complexity, Simpler standard off-the-shelf products require approximately 1-3 days to be quoted. More involved projects of increased complexity manufactured in China may require up to three weeks for quotation

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Tooling
1. What type of tools do you produce? HC-Mold manufactures a large variety of custom design tooling. These include custom designed tools for plastic injection molding, plastic extrusion, metal injection molding, metal die casting, aluminum extrusions, investment casting, permanent mold, sand casting, machining fixtures, deep drawn stamping, and progressive die stamping. Tools for plastic injection molding can be made for either mass production or prototype tooling (including rapid prototype tooling). The term prototype tooling can be a misnomer because, depending on the plastic material and type of part, we can typically get anywhere from 5,000 to 100,000 parts out of an aluminum prototype tool. For more information on prototype tooling please visit our rapid prototype. page. For more detailed information on tooling, please choose from the categories on our plastics tooling page. Mass production custom design tooling for plastic injection molding can also be manufactured in a variety of metals, Typically we will use P20 tool steel for production tools unless specifically requested by the client to quote a harder metal like H13 tool steel. Our clients will normally specify up front if they desire a H13 tool able to run at least 1,000,000 parts. This realistically can only be achieved with H13 tool steel. P20 tool steel will typically run 500,000 parts. These quantities vary greatly depending on the type of material being run (how abrasive is the plastic?) to the shape of the part and the tonnage of the machine. For high volume metal products, it is not uncommon for there to be no charge for additional custom tooling once a tool is worn out. This is normally due to the lower cost of most metal tools and tooling steel. Most of the time our clients will not realize tool rework charges when running high volumes of metal parts unless the tooling price is very high and the piece part price uncharacteristically low 2. How does the tooling process work and what is a typical tooling timeline? HC-Mold follows a very standard machine tooling supply process. It is very important the tooling process be followed properly so the client receives the best possible custom designed tool for their parts. If this is not done properly, tooling problems may arise such as longer cycle times, which will lead to higher unit costs. We strive to provide our clients with the best possible tooling for their unique situation. Every product��s tooling timeline varies depending on its complexity and at what stage HC-Mold becomes involved. A typical timeline for a basic tool from receiving drawings to the final parts being approved is listed below The timeline provided above is an approximation for a product of average complexity. Some less complex projects may experience quicker timelines. Likewise, more complex projects may experience significantly longer timelines. 3. What are the typical costs for tooling? Tooling costs can vary greatly depending on both the project, you can contact with our sales representative contact@hc-mold.cn or hcmold@gmail.com for a quotation according to your own projects. 4. Will you manufacture tools for me to run elsewhere? Yes, HC-Mold manufactures about 30% of its custom tools for customers just needing tooling. We call this ��tooling for export��. HC-Mold will accommodate your need to have your tool made in China and act as an exporter of your tool from HC-Mold to the you that you want. If you deliver us drawings, or hire us to design your part, we will manufacture tooling and package it for shipping to your location. Please make sure you tell your salesperson you are interested in tooling for export, because if we are manufacturing tools in China and export them, certain duties need to be included in the quotation.

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Manufacturing
1. What type of manufacturing do you do? HC-Mold performs a wide variety of electronics, plastics, and metals manufactures a full line of metal products as well including: investment casting, sand casting, die casting, metal injection molding, aluminum extrusion and many others. HC-Mold also has the ability to combine all of these parts together to deliver you a final assembly, packaged and ready to be delivered to your consumers. 2. What are manufacturing lead times? Typical manufacturing lead times vary for different types of products and also depending on volumes. For an initial production run in China, the typical lead-time is five weeks for production. After the initial production run, lead times are typically closer to four weeks. In addition, after production, freight will take one week by air and approximately five weeks by ocean. 3. Will you manufacture my previously designed product (e.g. a product based on existing prototypes, designs, or drawings)? Of course! In fact, approximately 90% of products manufactured by HC-Mold are based on existing prototypes, designs, or drawings. While your product may have previously been designed elsewhere, HC-Mold is in an excellent position to assist you in improving those designs by exploring engineering cost-savings options or manufacturability improvements.

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Freight/Logistics
1. How long does it take to ship from China to clients? Typically, shipping via ocean from China to clients takes approximately 4-5 weeks. Additionally, airfreighting goods into the US takes 7 days for bulk shipments. 2. How much does ocean shipping and air shipping cost from China? Estimates of China freight shipping costs for air and ocean are shown below. These costs are to be used as estimates only and can vary depending on the season and oil prices. ** Please NOTE, HC-Mold is NOT A FREIGHT FORWARDER, these are estimates for freight for our customers only. We do not answer freight questions for anyone other that our customers and potential customers. *A ��less than container load (LCL)�� includes shipments that do not fill an entire container on its own and must be consolidated with other LCLs during shipping. Above is a chart of approximate shipping costs. Shipping rates are functions of many variables and fluctuate quite frequently. The above approximations exclude all associated international duties and tariffs. Another important factor is where the client takes possession of their goods, and who is responsible for paying each portion of the associated shipping costs. A detailed chart explaining the terminology is listed at the link below. 3.Which shipping method do you recommend? Both timing and costs are the major drivers in answering this question. Generally, we recommend ocean shipment for large volume orders. Shipping ocean will allow a lower per pound shipping cost but requires longer lead times. As mentioned above, shipping via ocean typically takes 4-5 weeks. For smaller volume orders for which time is a critical factor we recommend airfreight and Express like UPS, DHL ,TNT and Fedex.

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Payment Terms
1. what's the payment for rapid prototype and design? 50% deposit with order, 50% on approve 2. what's the payment for export toolings? T/T 40% with order, 30% on T1, 30% on approve 3. what's the payment for un-export tooling and production? Payment term for Tooling: 50% deposit, 50% on approval Payment term for Production: 100% deposit before production 4. what's the payment for only molding production? 50% deposit, 50% on approval

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Post-Sales Support
1. What types of warranties are offered on HC-Mold products? All warranty policies are dependent upon the particular product and its application. Typically, products are insured for one year against manufacture��s defects. This insurance does not include misuse or abuse of the product in question, or damage during transportation. Goods are only returnable upon HC-Mold��s approval. Returned Material Authorizations (RMAs) will be issued at the sole discretion of HC-Mold All orders are non-cancelable non-returnable (NCNR). 2. What support can I expect after the sale? Post-sale support can be obtained by calling HC-Mold during normal business hours 8:30am-5:30pm BeiJiang Standard Time. HC-Mold provides dedicated support to make sure our customers are completely satisfied.

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Quality
1. What types of quality inspections does HC-Mold perform? A 100% electronic inspection is performed on all new build electronic products. For products produced in China a Mid-Standard 105E Level, according to customers special requests such as color,hardness, tolerance and so on. 2. Is your factory ISO certified? yes, we are one ISO Certified factory.

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Last Updated: 21 Jun 2011 20:16:26 PDT home  |  about  |  terms  |  contact
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