• The following payment methods are accepted:
o Credit card (Visa and MasterCard)
o Bank transfer (T/T)
Shipping & Handling
• Destinations: We ship to virtually all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you.
• Costs: The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.
• Shipping Availability Date:
o For items in stock, they shall be available for shipping within three (3) workdays after payment has cleared and been received by us in full.
o For items out of stock, we shall notify you of the expected product availability date.
o You shall receive a shipping confirmation via e-mail once the products shipped.
• Delivery Date: All shipments shall be delivered via the shipping method you selected. For air courier, delivery time shall generally take up to three (3) to five (5) business days. For Hong Kong Post Registered Airmail, delivery time takes seven (7) to ten (10) days.
• Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).
If any product is not released for delivery to you by within 14 calendar days from the date on which your order or transaction was accepted and your payment was received, or from the applicable estimated or quoted delivery date, whichever is the later, then either party may reject, cancel or terminate your order or transaction, in which event our sole and exclusive liability, and your sole and exclusive remedy, in respect of the late or non-delivery and the resulting rejection, cancellation or termination, shall be only a refund (without interest) of any payment you may already have made for such order or transaction.
The provisions of the return policy stated below shall generally apply. However, certain products may not have any applicable return policy or may have different or additional return policy provisions - please refer to the relevant product page in order to check.
• You may return new, unopened items for store credit, less a twenty per cent (20%) restocking fee, within 14 calendar days of delivery. All returned products must be in their original packaging with all included accessories intact, and must be accompanied by a copy of the Return Merchandise Authorization (RMA) issued by us, and sent to the address indicated in the Return Merchandise Authorization.
• Defective or damaged items shall be exchanged or the product cost credited for other store purchases if you report the problems within 14 calendar days of delivery.
• For all returns, you must contact our Customer Services in writing to describe the reason for returns and obtain a return merchandise authorization (RMA) number prior to sending the items back for exchange or credit.
• You shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to us for exchange or credit. Shipping and handling fees shall not be credited.
• You shall also be responsible for all shipping, insurance, and handling charges (where applicable) when we return the replaced items to you.
• We shall not be responsible for losses, damages and/or breakage during the return shipping process. We highly recommended that you use a traceable means to ship the product and purchase shipping insurance.
• We shall notify you by email once we have received and processed your returned item. We typically process your returned items within three (3) to five (5) days of receiving them.